Quality Assurance and Performance Monitoring

Percentage of new clients
Percentage of resolved and closed administrative complaints within 7 days
Percentage of resolved and closed social care complaints within 21 days
Percentage of enrollment records audited

Environmental Cleaning and Waste Management Report
Incident/Accident Report
Visitor Tracking Report
Client Attendance Report
Client Outing Tracking Report
Client Consent Report
Vehicle Safety Report
Fire Drill and Fire Safety Report
Infection Control Report
Video Monitoring Report
Public Liability
Sentinel Report

Sales report (per staff, per department, per group, monthly/weekly report)
Payroll report
Annual Budget
Financial audited statements
- Balance sheets
- Statement of Income
- Cash flow statement
- Notes

The Company recognizes the need to adhere to best practices in governance, and the Company’s Corporate Governance practices are consistent with the Health/Social Care Standards and best practice guidelines of the general legal framework governing the country.

Facility and Licenses
Delegation of Authority and Management board
Policies & Procedures
Organizational Structure
Compliance and Legal Audits
Budget, Expenses and Purchase Audits
Contracts and Agreements
Leadership Performance
Business Development and Research Audits
Management and Administration of Accounts
Management Minutes of Meeting
Power of Attorney
Litigation, Arbitration, and Administrative proceedings
Insurance premiums and claims
Transactions with affiliates

Maharat Learning Center (MLC) seeks to be a good corporate citizen in everything that it does. We have therefore determined to bring together our existing operating principles into one framework policy under the heading of Corporate Social Responsibility (CSR).
Compliance, Monitoring and Reporting
Code of Conduct
Business Integrity
The Environment of Care
Community Involvement
Conflicts of Interest and Confidentiality
Health and Safety Report
Security and Risk Management
Employee Engagement
Human Rights
Data Protection
Customers and Suppliers Impact
Community Engagement and Impact
Environmental Procedures

Maharat Learning Center is a smart center committed to the latest technology for teaching and learning.
We utilized the latest approaches for behavioral intervention and therapy, education concepts and continuously invest in training our employees and clients on how to use available resources online.
We have launched several innovative projects to improve client engagement, communication and customer service, and built an infrastructure to support management to automate processes, digitized forms and monitor performance.
Our innovation in building a program management system to standardized care, manage client programs, monitor client progress and measure therapy outcomes in efficient, cost effective and timely manner.
In this section you can access, research templates, kaizen reports and innovation project management.

- Research and Development
- Kaizen Platform
- Innovation Projects

Roles and Responsibilities
Staff Training and Licensure
Best Practice Guidelines
Behavioral Intervention - Quality Control Measures
Case Management & Supervision
Case Overlaps
Behavior Technician Drop-In Evaluations
Behavior Support Plans
Monitoring and Managing Client Waiting Times
Service Provision Variation
Referrals
Client Exit / Discharge
Ethical Practice and Management of Ethical Dilemmas
Client Records
Informed Consent
Other Forms of Consent
Authorization for Release of Client Information
Quality Management Report and Quality Improvement Plan
Risk Management Report
Health and Safety / Incident Reporting
Client Concerns & Complaints Report
Confidentiality Report
Safeguarding Children Report